Contact Us

We aim to respond to every message within 24 hours.

Questions about your account, a deposit, a withdrawal, or verification? Reach us using any of the channels below and a member of our support team will get back to you.

Support Channels

Email supportsupport@eventtradingapp.com

In-app supportOpen the app → Menu → Customer Support

LanguagesEnglish and Urdu

Response Times

General questions — within 24 hours.
Deposit and withdrawal queries — acknowledged within 2 business days.
Refund investigations — resolved within 10 business days where no third party is involved. See our Refund Policy.
Account security issues — treated as urgent; contact us immediately if you suspect unauthorised access.

What to Include

To help us resolve your query on the first reply, please include:

The email address registered to your account.
For payment issues: the date, amount, payment method, and transaction reference or blockchain transaction hash.
A screenshot of any error message you saw.
A short description of what you expected to happen.

Beware of impersonators

We will never ask for your password or withdrawal PIN, and we will never ask you to send funds to a personal wallet or account to "release" a withdrawal. Our only email domain is @eventtradingapp.com. If someone contacts you claiming to be from Event Trading App and asks for any of these, it is not us — please report it to support@eventtradingapp.com.

Data and Privacy Requests

To request a copy of your data, a correction, or deletion of your account, email support@eventtradingapp.com from your registered address. Details of your rights are in our Privacy Policy.