Refund & Withdrawal Policy

Last updated: 13 August 2026

This policy explains what happens to money you deposit, when a refund is possible, and how withdrawals are handled. It should be read together with our Terms of Service.

1. Deposits Are Not Purchases

A deposit is not a purchase of goods or services. It adds funds to your own account balance, which remains yours to trade or withdraw, subject to our Terms. Because a deposit is not a product sale, there is no general "change of mind" refund — instead, unused funds can be withdrawn.

2. Withdrawing Unused Funds

• You can request a withdrawal of your available balance at any time through the app.
• Withdrawals are paid to an account or wallet held in your own name.
• We may require identity verification before releasing a withdrawal.
• Current minimums, available methods and processing times are shown in the app at the time you request the withdrawal.

3. Completed Trades Cannot Be Refunded

Once a trade is confirmed it cannot be cancelled, reversed, or refunded, and a losing trade is not eligible for a refund. This is inherent to trading — please read our Risk Disclosure before you place a trade.

4. When We Will Refund or Correct a Balance

We will refund or correct your balance in the following situations:

• Duplicate payment — you were charged twice for the same deposit.
• Failed deposit — your payment was taken but the funds were never credited to your account.
• Incorrect amount — the amount credited does not match the amount you paid.
• Verified technical error — a defect on our side produced an incorrect trade result or balance.

In these cases contact us with your transaction reference and we will investigate and put it right.

5. When We Cannot Refund

• Losses from trades you chose to place.
• Deposits sent to an address or account not shown in the app.
• Cryptocurrency sent on the wrong network or to a mistyped address — such transfers are irreversible and cannot be recovered.
• Deposits made from a payment account that does not belong to you.
• Balances forfeited because of fraud, bonus abuse, or a breach of our Terms.

6. Processing Times

• Deposits are normally credited once the payment or blockchain confirmation is received.
• Withdrawals are reviewed and processed as quickly as possible; timing depends on the method you choose and on your payment provider or the relevant blockchain network.
• Verified refunds are returned to the original payment method wherever possible.
• Bank and network delays are outside our control.

7. How to Raise a Refund Request or Dispute

Email support@eventtradingapp.com, or use the support channel inside the app, and include:

• Your registered email address or account ID.
• The date, amount and payment method of the transaction.
• The transaction reference, receipt, or blockchain transaction hash.
• A short description of the problem.

We aim to acknowledge every request within 2 business days and to resolve it within 10 business days. Where an investigation involves a third-party payment provider or bank, it may take longer; we will keep you updated.

8. Chargebacks

If you believe a payment is wrong, please contact us first — most issues are resolved quickly and directly. Raising a chargeback before contacting us may cause your account to be suspended while the dispute is investigated.

9. Contact

All refund and withdrawal queries: support@eventtradingapp.com. Full details on our Contact page.